Refund & Cancellation Policy

Due to the digital nature of our services and the immediate third-party computational costs associated with AI generation models, all credit pack purchases made on D3vWorX are final and non-refundable once credits have been used.

Refund requests for credit purchases may be considered under the following limited conditions:

• Unused Credits: You purchased a credit pack within the last 14 days and have used 0% (zero credits) from that transaction.
• System Failure / Service Error: A technical error on the D3vWorX platform charged your account multiple times or deducted credits without delivering an AI generation, and our system failed to automatically credit your balance.

To submit a refund request, contact our support team at support@d3vworx.com with:

• Your account email address.
• Order reference or transaction ID (from your Revolut payment receipt).
• A detailed explanation of the issue.

Eligible refund requests will be reviewed and processed back to your original payment method via Revolut within 5 to 10 business days.